Privacy & Cookie Policy
Last Updated:18.05.25
1. Introduction
Pro Group Repairs ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy and Cookie Policy outlines how we collect, use, and protect your personal data when you visit our website or engage with our services.
By using our website, you agree to the terms of this policy.
2. Who We Are
Pro Group Repairs Limited
Maxwell House, Providence Street, Stourbridge, DY9 8HN
General enquires - Info@progrouprepairs.com
01384 685 695
We are an insurance-approved accident repair centre providing vehicle repair and related services.
3. Information We Collect
We may collect and process the following types of personal data:
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Contact Information: Name, email address, phone number, address.
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Vehicle Information: Registration number, make, model, damage details.
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Insurance Details: Insurer name, claim reference number.
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Technical Data: IP address, browser type, time zone, operating system.
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Usage Data: Page views, referral sources, navigation paths.
4. How We Collect Information
We collect information:
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When you fill out forms on our website
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Through telephone or email communications
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Automatically via cookies and analytics tools
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When referred by insurance companies or partners
5. How We Use Your Information**
We use your data to:
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Process and manage vehicle repairs
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Communicate with you and your insurance provider
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Improve our website and customer experience
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Comply with legal and regulatory obligations
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Provide updates or promotional information (if you opt-in)
6. Legal Basis for Processing
We rely on one or more of the following legal bases:
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Contractual obligation – to fulfill our service agreement
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Legal obligation – to meet regulatory or legal requirements
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Legitimate interest – to improve services and customer experience
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Consent – for marketing and optional communications
7. Sharing Your Information
We only share your information with:
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Insurance companies (if applicable to your claim)
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Third-party service providers (e.g. IT support, booking systems, hire car companies and any relevant party for the repair of your vehicle)
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Legal and regulatory authorities (if required)
We never sell your personal information.
8. Data Retention
We retain personal data only for as long as necessary:
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To fulfill the purposes we collected it for
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To meet legal, accounting, or reporting requirements
9. Your Rights
Under UK GDPR, you have the right to:
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Access the personal data we hold about you
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Request correction of incorrect or outdated data
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Request erasure of your data (in certain circumstances)
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Object to or restrict processing
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Data portability
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Withdraw consent (where applicable)
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Lodge a complaint with the Information Commissioner’s Office (ICO)
10. Cookies Policy
Our website uses cookies to enhance your browsing experience and collect usage statistics.
What are cookies?
Cookies are small text files stored on your device when you visit our site.
Types of cookies we use:
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Essential Cookies – Required for core website functionality
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Analytics Cookies – Help us understand how visitors use our site
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Functionality Cookies – Remember your preferences
You can manage your cookie preferences through your browser settings or via our website’s cookie banner.
11. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these sites.
12. Security
We implement appropriate security measures to protect your data. However, please note that no system is 100% secure.
13. Changes to This Policy
We may update this policy occasionally. Please review this page regularly for any changes. Continued use of our website means you accept the updated policy.
14. Contact Us
If you have any questions or requests related to this policy, please contact:
Data Protection Officer
Pro Group Repairs